Limited Manufactures Warranty & Returns Policy:

Your product must have been purchased from a registered LogistiTel Dealer in order to be eligible for warranty services.  LogistiTel provides a limited manufacturer's warranty to the original purchaser of new products against defects in materials and workmanship for a period of one (1) year of normal usage.  This warranty is not transferable.  If the product covered by the manufacturer's warranty is determined to be defective within the warranty period, LogistiTel will, unless otherwise required by applicable law, either repair or exchange the product at its sole discretion.  

 

Product purchasers may return new, unopened items for credit within 30 days of shipment from our facility.  Product purchasers returning new unopened product for credit refunds are responsible for shipping costs.  LogistiTel will pay for return shipping costs only if the return is the result of our error; such as the purchaser having received an incorrect or defective item. Unopened and defective items require an Returns Management Authorization (RMA).  An RMA may be obtained by calling (888) 391-0377 and speaking with a support representative. Note: configuration issues are not covered by this policy.  Opened and used items can only be returned for exchange only after a Returns Management Authorization number (RMA) has been issued by LogistiTel.  Please make sure you have your model and ID Number of the device available when you call.

 

All returns should be addressed to LogistiTel, LLC, 1722 Minters Chapel Road, Suite 100, Grapevine, Texas  76051. You must include your RMA number when returning items.

 

Defective product will be replaced by LogistiTel upon receipt in the warehouse of the defective unit.  Replacement units will be shipped using standard delivery rates unless arrangements were made for expedited shipping.  Replacement product may, at LogistiTel's sole option and discretion, be new, used or reconditioned.

 

The manufacturer's warranty does not cover, for example: abuse, acts of God, protective coatings, cosmetic damage (e.g. scratches, dents, cracks), damage from shipping, improper installation or operation, voltage supply or power surges, lack of reasonable use, misuse, modifications or alterations, normal wear and tear or aging.  Warranty does not cover installation and setup issues, tampering or repairs attempted by anyone other than a manufacturer's authorized representative.

 

Limitations

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE.  LOGISTITEL'S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY

CAUSE WHATSOEVER INCLUDING LOGISTITEL'S OR THE MANUFACTURER'S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT,

SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT LOGISTITEL SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, INFORMATION OR DATA INCLUDING THAT CONTAINED IN OR STORED ON ANY DEVICE RETURNED TO LOGISTITEL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH THE PRODUCT IS CONNECTED, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, LOSS OF GOODWILL, LOSS OF REPUTATION, LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA SOFTWARE, OR APPLICATIONS STORED ON OR USED WITH LOGISTITEL PRODUCTS, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE PRODUCTS), OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.

 

NO ORAL OR WRITTEN REPRESENTATIONS MADE BY THE MANUFACTURER, LOGISTITEL OR ANY SELLER, RESELLER OF THE PRODUCT, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, LOGISTITEL DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE CHECK www.logistitel.comFOR THE MOST CURRENT VERSION OF THIS WARRANTY




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